Saturday, May 11th, 2013
SEOUL, KOREA - GM Korea said on May 10 its customer call center has been selected as the best customer service call center for ten consecutive years by the Korean Service Quality Index (KSQI) sponsored by Korean Management Association Consulting.
GM Korea president Sergio Rocha held on the 9th a party to celebrate it at its Bupyeong headquarters.
"The fact that our call center has been awarded the best service center for 10 straight years reflects our commitment to customer satisfaction and effort to listen to their voice," Rocha said. "Following the No. 1 position in service quality index in 2012, we will work hard to provide the same level of service to Chevy and Cadillac customers this year," he added.
Established in 1996, GM Korea's customer call center was the first of its kind in Korea. The center is currently running a "presidential VOC quality management" (PVQM) program to enhance customer service at the center.